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| Type | Number of exam questions | Exam name | Exam code |
| Free | 15 | Cisco Renewals Manager (CRM) | 700-805 |
Question 1:
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
A. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
B. There are no open incidents 30 days before renewal dates.
C. Customer is willing to subscribe to a recommendation case to be publicly communicated.
D. The health index of a customer is over expected targets with no red flags.
Correct Answer: A
Question 2:
What does TPV mean?
A. Total Product Value
B. Total Partner View
C. Telepresence Value
D. Total Partner Value
Correct Answer: B
Question 3:
When renewing a contract with a customer, which action is important?
A. Start discussions once the contract has expired.
B. Validate customer’s business needs.
C. Do not offer any financing solutions.
D. Propose only the most important part of the solution.
Correct Answer: A
Question 4:
Which task is the responsibility of the Renewals Manager?
A. billing recurring revenue contracts
B. managing recurring revenue risk
C. driving adoption of specific technologies
D. managing the Success Plan
Correct Answer: D
Question 5:
Which steps to develop a renewal quote are valid?
A. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
B. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
C. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
D. Position the new technology, create a Quote, Order the Quote.
Correct Answer: C
Question 6:
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
A. validate the customer\’s business needs
B. focus on benefits
C. lock in revenue streams through co-termination
D. explore up sell opportunities
Correct Answer: D
Question 7:
Which service offering assists the customer in preparing for emerging industry trends?
A. Training
B. Trending Technical
C. Advisory
D. Managed
Correct Answer: B
Question 8:
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
A. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
B. A limited time discount applied to Cisco products and/or services.
C. A priority discount applied to third-party products for perpetuity.
D. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
Correct Answer: B
Question 9:
Which task should a Renewals Manager perform during the Prospect phase?
A. Risk Assessment
B. Risk Mitigation
C. Review new opportunities
D. Terms negotiation
Correct Answer: C
Question 10:
Which area of the Success Plan is the Renewal Manager responsible?
A. Barriers Predicted
B. Solution Renewal
C. Adoption Barriers Overcome
D. Success Plan Hypothesis
Correct Answer: D
Question 11:
Which statement best describes the Success Plan?
A. a document capturing a comprehensive view of all customer health scores
B. a tool for reporting actions to management
C. a shareable document that captures all account activities
D. the blueprint for account teams to achieve customer success
Correct Answer: A
Question 12:
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
A. net new sales
B. annual re-curing revenue
C. close rate
D. training costs
E. renewal rate
Correct Answer: BDE
Question 13:
Which statement best summarizes the intended outcome of the Success Plan?
A. development of a customer-centric view for achieving value from their portfolio
B. provide scheduling for resolving customer quality issues
C. generate financial data that indicates a customer\’s propensity to renew
D. grow incremental annual recurring revenue
Correct Answer: C
Question 14:
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
A. $1000 and $3000
B. $1100 and $3300
C. $1000 and $1000
D. $3000 and $3000
Correct Answer: C
Question 15:
What support should an RM take from the CSM?
A. Communicate new greenfield opportunities.
B. Communicate value and the impact of Cisco solutions.
C. Book customer-service briefings.
D. Oversee the closure of contracts.
Correct Answer: B
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